Traditionally, when you envisage a contact centre, you picture a room full of workers sporting headsets and fielding calls. The truth is however, today when you make a call to a contact centre, the person on the other end of the phone may not be in an office, or even on company premises.
So whether you're seeking help and advice, looking to make a purchase or make a payment, don't just assume that the person you're speaking to is in a contact centre. The introduction of flexible working and telecommuting has completely changed the way the world works and even in the most unexpected roles, there are options for home working.
Unified communications have created a wealth of opportunities for workers. The days of needing to be at your own desk with your own handset to make a call from your own line seem like a distant memory. Today, unified communications mean that provided you have access to the right tools and software, you can access your system and log in to work from anywhere. Whether it is logging into a phone at home using your extension number or even using your smart phone, there are numerous ways of working from home.
Whether it is for childcare reasons, to save time on the commute, health reasons or simply down to personal preference, many members of today's workforce want the opportunity to work from home. This ensures that you have the right unified communications in place to cater to this trend is becoming increasingly crucial. Unified communications mean that the age old concept of Monday to Friday in the office is dead, with many people opting to work from home on and off during the week.
However, working from home doesn't necessarily mean that you need the same hardware that your office business telephone systems use. The growth in VoIP telephony means you could simply divert calls through to your own landline or mobile phone. If you are making outbound calls, why not go off the reservation and use an online system such as Skype to make calls rather than business telephone systems? The technology being used by business telephone systems today is ever advancing and with cloud computing, VoIP telephony and all of the other softwares that exist today, working from home is becoming the norm.
So whether you're seeking help and advice, looking to make a purchase or make a payment, don't just assume that the person you're speaking to is in a contact centre. The introduction of flexible working and telecommuting has completely changed the way the world works and even in the most unexpected roles, there are options for home working.
Unified communications have created a wealth of opportunities for workers. The days of needing to be at your own desk with your own handset to make a call from your own line seem like a distant memory. Today, unified communications mean that provided you have access to the right tools and software, you can access your system and log in to work from anywhere. Whether it is logging into a phone at home using your extension number or even using your smart phone, there are numerous ways of working from home.
Whether it is for childcare reasons, to save time on the commute, health reasons or simply down to personal preference, many members of today's workforce want the opportunity to work from home. This ensures that you have the right unified communications in place to cater to this trend is becoming increasingly crucial. Unified communications mean that the age old concept of Monday to Friday in the office is dead, with many people opting to work from home on and off during the week.
However, working from home doesn't necessarily mean that you need the same hardware that your office business telephone systems use. The growth in VoIP telephony means you could simply divert calls through to your own landline or mobile phone. If you are making outbound calls, why not go off the reservation and use an online system such as Skype to make calls rather than business telephone systems? The technology being used by business telephone systems today is ever advancing and with cloud computing, VoIP telephony and all of the other softwares that exist today, working from home is becoming the norm.
About the Author:
Steve Alexander has been writing about the different uses of the contact centre. Visit Britannic for more information or click this link for details on unified communications.
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