The continued rise and rise of Voip has a lot to answer for - mostly all positive - and the latest Softphone statistics are no exception. Thanks solely to Voice Over IP technology, the market has seen unprecedented growth in recent years, and is expected to reach a value in excess of $200 million by 2017.
For anyone not in the know, don't let the name confuse you. A 'Softphone' rarely resembles a phone at all, per se, but rather a piece of software/ computer application that enables users to make calls directly from their computer - in effect turning their computer or laptop into a telephone.
And if thats not crazy enough for you then youll be pleased to know that Softphones can come in a variety of different formats from a USB phone - which looks and feels like a real phone but connects to your computer's USB - to a simple microphone and headset arrangement.
And while still a long way off from the dizzy heights of mobile and desktop phones, there are certain areas where Softphones are kind, such as in the often overlooked and regularly undervalued enterprise workspace.
Call centres are the main area of Softphone adoption - and the benefits are clear for all to see. In an industry where call costs are the number one business expense, the savings offered by internet telephony are incredible, and the ability to remove all hardware wiring free's up valuable space within which more sheep - i mean staff - can be housed - i mean sat.
Mobile workers make up another key sector of the marketplace, with Softphones enabling companies to keep in touch with their workers wherever they may be at any time. Simply by plugging their phones into any internet connection they can immediately log into company resources through remote access points, keeping them constantly updated with all latest developments.
Although the USA is currently (according to the latest published findings) the largest Softphone market, its growth has slowed of late, and the fastest growing market is now that of Asia-Pacific, accounting for the fastest growth rate in both volume sales and revenue.
But the most important thing with all Voip technology is, and will continue to be, the quality of service given to you by your Voip provider to ensure that you remain connected, protected and backed up against all eventualities all of the time. So when choosing a Voip provider make sure you do your research first.
For anyone not in the know, don't let the name confuse you. A 'Softphone' rarely resembles a phone at all, per se, but rather a piece of software/ computer application that enables users to make calls directly from their computer - in effect turning their computer or laptop into a telephone.
And if thats not crazy enough for you then youll be pleased to know that Softphones can come in a variety of different formats from a USB phone - which looks and feels like a real phone but connects to your computer's USB - to a simple microphone and headset arrangement.
And while still a long way off from the dizzy heights of mobile and desktop phones, there are certain areas where Softphones are kind, such as in the often overlooked and regularly undervalued enterprise workspace.
Call centres are the main area of Softphone adoption - and the benefits are clear for all to see. In an industry where call costs are the number one business expense, the savings offered by internet telephony are incredible, and the ability to remove all hardware wiring free's up valuable space within which more sheep - i mean staff - can be housed - i mean sat.
Mobile workers make up another key sector of the marketplace, with Softphones enabling companies to keep in touch with their workers wherever they may be at any time. Simply by plugging their phones into any internet connection they can immediately log into company resources through remote access points, keeping them constantly updated with all latest developments.
Although the USA is currently (according to the latest published findings) the largest Softphone market, its growth has slowed of late, and the fastest growing market is now that of Asia-Pacific, accounting for the fastest growth rate in both volume sales and revenue.
But the most important thing with all Voip technology is, and will continue to be, the quality of service given to you by your Voip provider to ensure that you remain connected, protected and backed up against all eventualities all of the time. So when choosing a Voip provider make sure you do your research first.
About the Author:
Saul Saresi writes regularly about the world of Voip practices and technology business voip More information about Voip can be found on his site Voipdito voip for business
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